Ask a Librarian

Welcome to Live Online Reference.

Please enter the information requested on the right hand side of your browser window.

• The ‘Email Address’ field is a recommended field. At the conclusion of the session, a complete transcript, including all chat and links to Web sites visited will be emailed to you. If you do not have an email address, or do not wish to have a transcript sent to you, you may leave that field blank.

• If you are using Internet Explorer, Mozilla Firefox, Chrome or Safari, and have “session cookies” enabled in your browser, the librarian should be able to take you to various Web sites to show you the answers. We will be able to “chat” with you in real time and send you Web pages via your browser during the session.

• Opera, and AOL’s browser are not supported.

• If you are a MAC user we will be able to send you web pages, but you will not be able to take us to other websites during the session. We are prepared to answer reference questions and provide brief information about your local library. The normal session is less than 15 minutes. The librarian can either give you the answer, or show you how to find the answer yourself next time, if you like.

Session Guidelines

Please do not try to bookmark (add to favorites) or print anything during the session! At the end of the session, you will receive a list of live links, which will allow you to go back and visit all of the pages the librarian showed you. You can bookmark anything you want at that time. If you try to bookmark during the session, you may experience a disconnect. There are forward, back and refresh buttons within the software’s shared webpage frame that you can use. If you must open a second browser for any reason while connected, please use the “start” menu or taskbar shortcut, not control “n” or File “new”. If you do so, you will crash.

Thank you for using our online live reference service!